Mobile / Slots
Your q800 account balance, deposit routes and withdrawal requests are all managed from one place inside your signed-in account area. We support bKash, Rocket and Upay for eligible Bangladesh accounts — check your account panel for the methods and limits shown for your region.
Adding funds to your account starts at the deposit counter inside your signed-in dashboard. We show the available wallet routes — bKash, Rocket and Upay — along with any limits configured for your account. Pick the method you use day-to-day and follow the fields shown on screen. Each wallet has its own reference details; keep that reference number until the balance reflects in your account.
Log in and go to the banking or wallet section inside your account area. The deposit button is visible from your account dashboard once you are signed in.
Select bKash, Rocket or Upay from the methods shown. Only routes active for your account and region will appear — do not assume a method is available until you see it listed.
Type the amount you want to deposit, staying within the limits shown on screen. Follow the confirmation steps your chosen wallet requires, then submit. Keep the wallet receipt or reference number.
Once your wallet confirms the transfer, the balance should update in your q800 account. If it has not updated, use the transaction reference from your wallet to contact support.
Withdrawals move your available balance from the account back to the mobile wallet or bank route you specify. Head to the withdrawal section inside your signed-in account area. The methods you can withdraw to — bKash, Rocket or Upay — depend on your account status and the options shown in your panel. Enter the amount you want to withdraw and follow the verification steps presented on screen.
Sign in and open the withdrawal area in your account panel. Your available balance and any pending amounts are displayed here before you start the request.
Choose bKash, Rocket or Upay based on the options shown for your account. Enter the wallet number exactly as registered — mismatched numbers will cause the request to be held for review.
Type the withdrawal amount within the limits shown on screen. Complete any identity or account verification steps that appear at this stage before confirming the request.
After submitting, note the withdrawal reference shown. Use this reference when following up with support if the funds do not arrive within the period your account panel indicates.
Verification keeps your account and wallet linked correctly. When you open your account area, the verification section will show exactly which fields or documents are currently required — we only ask for what the system flags as outstanding. Follow the instructions shown in your account rather than any external checklist, because the steps vary depending on your account activity and the region you are in. If a verification prompt appears during a deposit or withdrawal, complete it before resubmitting the transaction.
After signing in, open the account or profile section. Any pending verification tasks are listed there with the specific fields or uploads the system requires at that point.
Do not submit documents that were not requested. The form in your account specifies exactly what is needed. Uploading unrequested files can slow the review rather than speed it up.
If the system asks you to confirm the mobile wallet number linked to your account, ensure it matches the bKash, Rocket or Upay number you use for transactions. Mismatches are flagged automatically.
If a verification prompt does not explain what is required, reach out to support before attempting to bypass or repeat the step. Quote the prompt text so the team can identify the exact requirement.
The payment methods shown inside your account panel are the ones active for your region. We have configured bKash, Rocket and Upay as the primary wallet routes for eligible Bangladesh accounts. Bank transfer may also appear depending on your account setup.
Mobile wallet deposit and withdrawal route for eligible accounts.
Dutch-Bangla mobile banking route available in the account panel.
UCB-linked mobile wallet option for supported account types.
Direct bank route shown where configured for your account tier.
Every deposit and withdrawal generates a reference on both sides — your wallet app and your q800 account history. Keeping these in sync is straightforward if you note the reference at each step. Your account's transaction history section lists the status, amount and reference for every banking action. Cross-reference the wallet-side transaction ID with the reference shown in your account panel to confirm they match.
Every bKash, Rocket or Upay transaction produces a transaction ID in the wallet app. Screenshot or note that ID immediately after each deposit or withdrawal submission.
Your account panel shows a status label — such as pending, completed or under review — next to each banking record. A pending label means the transaction has not yet cleared both sides.
Compare the amount in your wallet transaction history with the figure shown in your account deposit or withdrawal log. A discrepancy in amount — not just status — requires a support ticket, not a retry.
Do not clear wallet notifications or delete transaction screenshots until the balance in your account reflects the completed transaction. This evidence resolves most disputes without requiring further identity steps.
Account security on our platform works through a combination of domain verification, wallet ownership matching and identity checks built into the account flow. Each of these layers is designed to ensure the wallet you transact with is the one registered to your account — not an unrelated number submitted after the fact.
Always access your account through q800. Bookmark the address directly. We do not operate mirror domains, and any URL that varies from q800 should be reported to support before you enter any account details.
Transactions are processed only to the bKash, Rocket or Upay number registered in your account. If you need to change your linked wallet, follow the steps shown in your account settings and wait for the system to confirm the update before transacting.
Any identity check we require will appear as a prompt inside your signed-in account area. We will never ask for sensitive identity details through chat, email or external forms. Complete only the steps the system presents inside your account.
If a transaction or verification step does not behave as expected, the support route shown in your account panel is the correct contact point. Provide the transaction reference and the wallet used so the team can locate the record without delay.
These questions cover the banking situations we hear about most from account holders in Bangladesh. If your question is not listed here, the support route inside your signed-in account panel is the fastest way to get a specific answer.
bKash is the most commonly used wallet among Bangladesh account holders on our platform. Rocket and Upay are also available. The options active for your account appear in the deposit section when you are signed in.
Do not resubmit the same deposit. Instead, find the transaction ID from your bKash, Rocket or Upay app and contact support through the route shown in your account panel. That reference lets our team locate the record without delay.
Withdrawals are processed to the wallet registered in your account. If you need to update your linked wallet number, follow the steps in your account settings first. Attempting to withdraw to an unregistered number will place the request under review.
Verification prompts appear when your account activity or transaction amounts reach a threshold set by our system. Complete the fields shown in your account area at that point. The prompt will specify exactly what is required before the transaction can proceed.
Minimum amounts are shown on screen at the time of your deposit and may vary by wallet method or account tier. We do not publish a fixed minimum here because limits can change. Check the deposit form in your account panel for the current figure.
Keep the withdrawal reference from your account panel and the wallet transaction ID if one was generated. A screenshot of the wallet confirmation and the amount requested gives support everything needed to trace and resolve a delayed payout quickly.