Mobile / Slots
q800 keeps the answers short and practical. Whether it's your first deposit via bKash, a question about switching devices mid-session, or how your account wallet works — the answers are here, not buried in a helpdesk queue.
This FAQ is organised around the questions we see most often from people using the lobby on their phones in Bangladesh. It is not a general product walkthrough — each answer here addresses a specific step: how to fund your wallet, what happens when you switch from mobile browser to desktop, why a sess
Local mobile wallet
Mobile banking rail
Supported wallet option
For eligible accounts
These figures reflect what is structurally available inside the lobby right now — game categories rendered across device types, language options in the account interface, local wallet rails configured at checkout, and the support channels published on the contact page. None of these are estimates or projections; they are the categories and routes you can open from your account today.
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Every answer in this FAQ points toward the same place when the self-service path does not resolve your issue: contact the team through one of the channels published on the site. Below are the three routes we keep active.
Open the chat widget from any page inside your account. It connects you to the support queue without leaving the lobby. Use this for quick questions about page navigation, account status or deposit confirmation you cannot find in your wallet history.
Send your query with your registered account email in the subject line. Useful for wallet verification, transaction disputes or anything where you need to attach a screenshot or a bKash transaction reference for the team to check against your account record.
The published Help Centre lists step-by-step account paths for the most common tasks — changing your phone number, linking a new bKash wallet, or resetting your login. Check there first before raising a ticket; most account steps are answered with screenshots already.
An FAQ page is only useful if it reflects how the platform actually works today. We update answers whenever an account flow, payment rail or lobby path changes. The signals below describe how we build and maintain the information published here — not marketing copy, but the actual editorial process behind what you are reading.
Every answer here is drawn from actual account flows, not from product descriptions. When the deposit path for bKash changes, the FAQ answer is updated before the change goes live so you are reading the current process, not a historical one.
All navigation steps described in this FAQ have been verified on both mobile browser and desktop. If a step differs by device — such as where the wallet tab appears on a smaller screen — the answer notes it. We do not publish steps we have not walked through ourselves.
The support team reviews FAQ answers before they are published. This means the steps here match what support will tell you if you ask the same question over live chat or email — there is no gap between the FAQ version and the agent version of a given account process.
We do not write processing times, fee amounts or account limits into FAQ answers unless we can verify them. Where a figure depends on your account type or wallet provider, we say so and point you to the correct in-account page to check your own current limits.
Not every question needs a support ticket. This comparison helps you decide whether checking this FAQ is enough, or whether your question is the kind that needs a real agent. The rule of thumb: if the answer is the same for every account, it is here in the FAQ.
FAQ covers this. The deposit flow from the wallet tab is the same for every account. Follow the steps shown and enter the reference exactly as displayed on screen.
Contact support for this. The team needs your bKash transaction reference and account ID to trace a specific payment. The FAQ cannot check individual transaction records.
FAQ covers this. Log out cleanly on mobile, then log in on desktop with the same credentials. Your account wallet and game history carry over because they are stored on the account, not the device.
Contact support for this. Holds are account-specific and may relate to wallet verification status or a pending identity check. Support can tell you exactly what is required to clear it.
Four things stand out when you open the lobby on a phone in Bangladesh: how fast you get from the front page to a game table, how clearly the wallet options are labelled, how consistent the account feels when you move between devices, and how easy it is to find your category — slots, live casino, sports or crash games — without drilling through men
From the home screen to a live table or a slot is two taps on mobile. The category rail sits above the fold, so Cricket Wicket Win, Crash Limitless and the live dealer tables are reachable without scrolling through promotional banners or landing pages.
The deposit and withdrawal section names bKash, Rocket and Upay explicitly at the top of the payment screen. You do not have to scroll a long list to find your wallet method — the local rails are surfaced first, in the order most people in Bangladesh actually use them.
Your game history, wallet balance and active category preferences are tied to your account, not your browser session. Log in on desktop after a mobile session and everything is where you left it — no re-linking your wallet or re-setting your lobby preferences.
The lobby organises by game type rather than by provider name — so you can go straight to live casino, sports betting, slots or crash games from one rail. Cricket-led sports betting, including BPL and international matches, sits under the sports category alongside Football Goalrush and Football Halftime Bet.
These are the questions submitted most often through the help centre and live chat. Each answer reflects the current account flow — the steps here are written to match what you see on screen, not a general description of how a feature should work in theory. If your situation does not match what is described, the support routes listed above are the next step.
Open the wallet tab inside your account and select bKash from the payment rail. The screen shows a reference number and a recipient account. Complete the bKash transfer using that reference exactly as shown. Your q800 wallet credits once the transaction is confirmed on the bKash side — check your wallet history tab to see the status.
Yes. Rocket and Upay are both available in the deposit section alongside bKash. The process is the same: select the wallet, follow the reference shown on screen, and complete the transfer from your Rocket or Upay app. Your wallet history records which method was used for each transaction.
Your account balance, game history and wallet links are stored on your account, not your device. Log out of the mobile browser first, then log in on desktop with your registered email and password. The lobby loads your saved state — no need to re-link bKash or re-set your category preferences. Sessions do not carry over automatically; a clean logout is the reliable way to switch.
Withdrawals can sit pending if your wallet verification is incomplete or if the account has an open identity check. Open the withdrawal history inside your account — the status column shows whether the hold is on our side or waiting on the wallet provider.
The lobby navigation rail at the top of the screen separates sports, live casino, slots and crash games into distinct categories. Select Sports to reach cricket betting — BPL and international fixtures appear there when available. Select Live Casino for dealer tables. Cricket Wicket Win and Football Goalrush are inside the sports and game categories respectively, reachable from the same rail without leaving the lobby page.
First, clear your mobile browser cache and reload the page. If the lobby still does not render, try switching between mobile data and a Wi-Fi connection — some network configurations block certain page elements. The lobby is built to run in a standard Android or iOS browser without a separate app download.