Mobile / Slots
q800 is clear about what data we collect from your account, how we use it, and how you can review or update it. Access to this platform and its features depends on your local law and eligible region.
When you open an account with us, you share certain details — your name, contact information, and payment method choices such as bKash, Rocket or Upay. We collect this to operate your account, process transactions and deliver the services you request. We do not sell your personal data to third parties, and we do not share it with outside parties except where required to deliver the services you have asked for or where applicable law requires it. We also collect session and device data when you browse or log in — things like your IP address, browser type and activity patterns within the platform. This helps us keep your account secure and improve how the lobby loads on your mobile device. Cookies and similar tools are used to remember your session state and preferences across visits. You can manage cookie settings through your browser, though some features may not work as expected if you do so. Retention periods vary by data type. Account records are kept for as long as your account remains active and for a period after closure as required by applicable rules. Payment references connected to bKash, Rocket or Upay transactions are retained in line with financial record requirements. If you want to know what data we hold about you, the rights section of this policy describes how to ask.
This policy covers data we process directly through your q800 account and your use of this platform. It does not extend to third-party services you may reach from here, and it does not override local law in your jurisdiction. Understanding the boundary helps you know where to direct questions.
Data collected during login, registration and session activity on this platform falls under this policy. That includes your email, device identifiers and any preferences you set inside your account dashboard.
When you add a payment method such as bKash or Rocket, the transaction reference and method type are recorded in your account. The payment provider's own privacy terms govern what that provider collects on their side.
Game session data — which titles you open, how long a session runs — is logged at the platform level. This data is used for account continuity and service improvement, not for profiling or advertising to third parties.
Links or embedded services from outside this platform are not covered by this policy. Review the privacy terms of any third-party service directly. We are not responsible for how outside services handle your data once you leave this platform.
You have practical options when it comes to your data on this platform. Reviewing what we hold is the starting point — log into your account and open the account details section to see the profile information tied to your session. If something is incorrect, you can update most fields directly from the same screen. For data that cannot be edited through the account panel — such as historical transaction references or records connected to your bKash or Rocket payment history — you can raise a request through our support route and we will review it. If you want to close your account and request deletion of your data, contact support with that request clearly stated. We will respond in line with our retention obligations, which means some records may be kept for the period required by applicable rules even after account closure. Eligibility for data deletion depends on local law and your account status at the time of the request.
Log into your account and open the profile or account details section. Your registered contact information, linked payment methods and session preferences are visible there.
Edit your name, contact details or mobile number directly through the account settings panel. For fields that are locked, raise a correction request through the published support route.
If you are unsure what data we hold or how a specific record was created, send a query through the support channel. We will respond with the information we can share under applicable rules.
To close your account and request data removal, contact support directly. Some records are retained for the period required by applicable law even after closure — we will explain what applies to your account when you submit the request.
Privacy questions deserve a direct answer. Use any of the routes below to reach us — whether you are asking about data correction, account closure or a specific record tied to your bKash or Rocket payment history. We respond through the same channels we use for account support.
Open the chat widget from any page on the platform while logged in. State that your query is about privacy or your account data and our team will route it to the right place.
Send your privacy request to the support email address shown in the Help section of your account. Include your registered contact detail so we can locate your record.
The Help section inside your account lists current contact options and any published response information. Check there first to find the route that fits your question.
Data handling at q800 is built around keeping your information accurate, accessible to you and protected from unauthorised access. We use standard security measures for stored account data and active sessions. Cookies help us maintain session continuity — particularly useful when you return to the lobby from a mobile browser and your login state is preserved without requiring you to start over. Payment references for bKash, Rocket and Upay transactions are stored in line with applicable financial record rules and are visible in your account history. If you notice an error in any record, the correction path is through your account settings or our support channel.
Account and transaction records are stored on secured infrastructure. Access to your data is limited to the functions needed to operate your account and deliver the services you have requested.
We use cookies to maintain your login session and remember lobby preferences across visits. You can adjust cookie behaviour in your browser settings, though some account features may be affected if session cookies are blocked.
We keep your account data for as long as your account is active and for any further period required by applicable rules after closure. Payment references — including bKash and Rocket transaction records — follow financial retention requirements.
When this policy changes in a material way, we will post the updated version on this page. Continued use of the platform after an update is posted means you have seen the revised terms. Check this page periodically if you want to stay current.
These questions come up often when you want to understand what data we hold, how it is used and what steps are available to you. If your question is not here, use the support route listed on this page.
We collect the details you enter during registration — your name, contact information and the payment method you choose, such as bKash, Rocket or Upay. Session and device data is also recorded when you log in and browse the platform. This is used to operate your account and keep it secure.
We do not sell your personal data. We share it only where needed to deliver the service you requested — for example, with the payment provider you choose when processing a transaction — or where applicable law requires disclosure. Your data is not passed to advertisers.
Log into your account and open the profile or account details section. Your registered contact information, linked payment methods and session preferences are displayed there. For records not visible in your account panel, raise a request through the support channel.
Yes. Most profile fields — name, contact number, mobile wallet reference — can be edited directly in account settings. If a field is locked or the correction involves a historical transaction record, contact support with details of what needs to change.
After you close your account and submit a data removal request, we remove what we can. Some records — particularly payment references linked to bKash, Rocket or Upay transactions — may be retained for the period required by applicable financial rules. We will explain which records are kept when you make the request.
Cookies maintain your login session and remember lobby settings between visits. They are particularly useful when returning to the platform on a mobile browser. You can block or clear cookies through your browser settings, but doing so may affect session continuity and some account features.
Access to this platform and its features depends on your local law and the regions where it is available. This policy applies within those eligible regions. If local rules give you additional data rights, you may exercise those by contacting support and stating your jurisdiction.